[Industry] What, When, and How to Ground: Designing User Persona-Aware Conversational Agents for Engaging Dialogue
Deuksin Kwon, Sunwoo Lee, Ki Hyun Kim, Seojin Lee, Taeyoon Kim, Eric Davis
Industry: Industry Industry Paper
Session 5: Industry (Poster)
Conference Room: Frontenac Ballroom and Queen's Quay
Conference Time: July 11, 16:15-17:45 (EDT) (America/Toronto)
Global Time: July 11, Session 5 (20:15-21:45 UTC)
TLDR:
This paper presents a method for building a personalized open-domain dialogue system to address the WWH (WHAT, WHEN, and HOW) problem for natural response generation in a commercial setting, where personalized dialogue responses are heavily interleaved with casual response turns. The proposed approa...
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Abstract:
This paper presents a method for building a personalized open-domain dialogue system to address the WWH (WHAT, WHEN, and HOW) problem for natural response generation in a commercial setting, where personalized dialogue responses are heavily interleaved with casual response turns. The proposed approach involves weighted dataset blending, negative persona information augmentation methods, and the design of personalized conversation datasets to address the challenges of WWH in personalized, open-domain dialogue systems. Our work effectively balances dialogue fluency and tendency to ground, while also introducing a response-type label to improve the controllability and explainability of the grounded responses. The combination of these methods leads to more fluent conversations, as evidenced by subjective human evaluations as well as objective evaluations.