Controllable Mixed-Initiative Dialogue Generation through Prompting

Maximillian Chen, Xiao Yu, Weiyan Shi, Urvi Awasthi, Zhou Yu

Main: Dialogue and Interactive Systems Main-poster Paper

Poster Session 4: Dialogue and Interactive Systems (Poster)
Conference Room: Frontenac Ballroom and Queen's Quay
Conference Time: July 11, 11:00-12:30 (EDT) (America/Toronto)
Global Time: July 11, Poster Session 4 (15:00-16:30 UTC)
Keywords: applications, conversational modeling
TLDR: Mixed-initiative dialogue tasks involve repeated exchanges of information and conversational control. Conversational agents gain control by generating responses that follow particular dialogue intents or strategies, prescribed by a policy planner. The standard approach has been fine-tuning pre-train...
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Abstract: Mixed-initiative dialogue tasks involve repeated exchanges of information and conversational control. Conversational agents gain control by generating responses that follow particular dialogue intents or strategies, prescribed by a policy planner. The standard approach has been fine-tuning pre-trained language models to perform generation conditioned on these intents. However, these supervised generation models are limited by the cost and quality of data annotation. We instead prompt large language models as a drop-in replacement to fine-tuning on conditional generation. We formalize prompt construction for controllable mixed-initiative dialogue. Our findings show improvements over fine-tuning and ground truth responses according to human evaluation and automatic metrics for two tasks: PersuasionForGood and Emotional Support Conversations.