Two Birds One Stone: Dynamic Ensemble for OOD Intent Classification

Yunhua Zhou, Jianqiang Yang, Pengyu Wang, Xipeng Qiu

Main: Dialogue and Interactive Systems Main-poster Paper

Session 7: Dialogue and Interactive Systems (Virtual Poster)
Conference Room: Pier 7&8
Conference Time: July 12, 11:00-12:30 (EDT) (America/Toronto)
Global Time: July 12, Session 7 (15:00-16:30 UTC)
Keywords: task-oriented, factuality, applications
TLDR: Out-of-domain (OOD) intent classification is an active field of natural language understanding, which is of great practical significance for intelligent devices such as the Task-Oriented Dialogue System. It mainly contains two challenges: it requires the model to know what it knows and what it does ...
You can open the #paper-P1206 channel in a separate window.
Abstract: Out-of-domain (OOD) intent classification is an active field of natural language understanding, which is of great practical significance for intelligent devices such as the Task-Oriented Dialogue System. It mainly contains two challenges: it requires the model to know what it knows and what it does not know.This paper investigates "overthinking" in the open-world scenario and its impact on OOD intent classification. Inspired by this, we propose a two-birds-one-stone method, which allows the model to decide whether to make a decision on OOD classification early during inference and can ensure accuracy and accelerate inference. At the same time, to adapt to the behavior of dynamic inference, we also propose a training method based on ensemble methods. In addition to bringing certain theoretical insights, we also conduct detailed experiments on three real-world intent datasets. Compared with the previous baselines, our method can not only improve inference speed, but also achieve significant performance improvements.