A Probabilistic Framework for Discovering New Intents

Yunhua Zhou, Guofeng Quan, Xipeng Qiu

Main: Dialogue and Interactive Systems Main-poster Paper

Session 4: Dialogue and Interactive Systems (Virtual Poster)
Conference Room: Pier 7&8
Conference Time: July 11, 11:00-12:30 (EDT) (America/Toronto)
Global Time: July 11, Session 4 (15:00-16:30 UTC)
Keywords: task-oriented, applications
TLDR: Discovering new intents is of great significance for establishing the Task-Oriented Dialogue System. Most existing methods either cannot transfer prior knowledge contained in known intents or fall into the dilemma of forgetting prior knowledge in the follow-up. Furthermore, these methods do not deep...
You can open the #paper-P1213 channel in a separate window.
Abstract: Discovering new intents is of great significance for establishing the Task-Oriented Dialogue System. Most existing methods either cannot transfer prior knowledge contained in known intents or fall into the dilemma of forgetting prior knowledge in the follow-up. Furthermore, these methods do not deeply explore the intrinsic structure of unlabeled data, and as a result, cannot seek out the characteristics that define an intent in general. In this paper, starting from the intuition that discovering intents could be beneficial for identifying known intents, we propose a probabilistic framework for discovering intents where intent assignments are treated as latent variables. We adopt the Expectation Maximization framework for optimization. Specifically, In the E-step, we conduct intent discovery and explore the intrinsic structure of unlabeled data by the posterior of intent assignments. In the M-step, we alleviate the forgetting of prior knowledge transferred from known intents by optimizing the discrimination of labeled data. Extensive experiments conducted on three challenging real-world datasets demonstrate the generality and effectiveness of the proposed framework and implementation.