Towards Boosting the Open-Domain Chatbot with Human Feedback

Hua Lu, Siqi Bao, Huang He, Fan Wang, Hua Wu, Haifeng Wang

Main: Dialogue and Interactive Systems Main-oral Paper

Session 3: Dialogue and Interactive Systems (Oral)
Conference Room: Metropolitan West
Conference Time: July 11, 09:00-10:30 (EDT) (America/Toronto)
Global Time: July 11, Session 3 (13:00-14:30 UTC)
Keywords: human-in-the-loop
TLDR: Many open-domain dialogue models pre-trained with social media comments can generate coherent replies but have difficulties producing engaging responses. This phenomenon might mainly result from the deficiency of annotated human-human conversations and the misalignment with human preference. In this...
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Abstract: Many open-domain dialogue models pre-trained with social media comments can generate coherent replies but have difficulties producing engaging responses. This phenomenon might mainly result from the deficiency of annotated human-human conversations and the misalignment with human preference. In this paper, we propose a novel and efficient framework Diamante to boost the open-domain chatbot, where two kinds of human feedback (including explicit demonstration and implicit preference) are collected and leveraged. By asking annotators to select or amend the model-generated candidate responses, Diamante efficiently collects the human demonstrated responses and constructs a Chinese chit-chat dataset. To enhance the alignment with human preference, Diamante leverages the implicit preference in the data collection process and introduces the generation-evaluation joint training. Comprehensive experiments indicate that the Diamante dataset and joint training paradigm can significantly boost the performance of pre-trained dialogue models. The overall engagingness of the previous state-of-the-art model has been improved remarkably by 50\% in Chinese open-domain conversations.