Evaluating Open-Domain Dialogues in Latent Space with Next Sentence Prediction and Mutual Information

Kun Zhao, Bohao Yang, Chenghua Lin, Wenge Rong, Aline Villavicencio, Xiaohui Cui

Main: Resources and Evaluation Main-oral Paper

Session 4: Resources and Evaluation (Oral)
Conference Room: Metropolitan East
Conference Time: July 11, 11:00-12:30 (EDT) (America/Toronto)
Global Time: July 11, Session 4 (15:00-16:30 UTC)
Keywords: evaluation methodologies
TLDR: The long-standing one-to-many issue of the open-domain dialogues poses significant challenges for automatic evaluation methods, i.e., there may be multiple suitable responses which differ in semantics for a given conversational context. To tackle this challenge, we propose a novel learning-based aut...
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Abstract: The long-standing one-to-many issue of the open-domain dialogues poses significant challenges for automatic evaluation methods, i.e., there may be multiple suitable responses which differ in semantics for a given conversational context. To tackle this challenge, we propose a novel learning-based automatic evaluation metric (CMN), which can robustly evaluate open-domain dialogues by augmenting Conditional Variational Autoencoders (CVAEs) with a Next Sentence Prediction (NSP) objective and employing Mutual Information (MI) to model the semantic similarity of text in the latent space. Experimental results on two open-domain dialogue datasets demonstrate the superiority of our method compared with a wide range of baselines, especially in handling responses which are distant to the "golden" reference responses in semantics.