[SRW] Is a Knowledge-based Response Engaging?: An Analysis on Knowledge-Grounded Dialogue with Information Source Annotation

Takashi Kodama, Hirokazu Kiyomaru, Yin Jou Huang, Taro Okahisa, Sadao Kurohashi

Student Research Workshop Srw Paper

Session 4: Student Research Workshop (Oral)
Conference Room: Pier 2&3
Conference Time: July 11, 11:00-12:00 (EDT) (America/Toronto)
Global Time: July 11, Session 4 (15:00-16:00 UTC)
TLDR: Currently, most knowledge-grounded dialogue response generation models focus on reflecting given external knowledge. However, even when conveying external knowledge, humans integrate their own knowledge, experiences, and opinions with external knowledge to make their utterances engaging. In this stu...
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Abstract: Currently, most knowledge-grounded dialogue response generation models focus on reflecting given external knowledge. However, even when conveying external knowledge, humans integrate their own knowledge, experiences, and opinions with external knowledge to make their utterances engaging. In this study, we analyze such human behavior by annotating the utterances in an existing knowledge-grounded dialogue corpus. Each entity in the corpus is annotated with its information source, either derived from external knowledge (database-derived) or the speaker's own knowledge, experiences, and opinions (speaker-derived). Our analysis shows that the presence of speaker-derived information in the utterance improves dialogue engagingness. We also confirm that responses generated by an existing model, which is trained to reflect the given knowledge, cannot include speaker-derived information in responses as often as humans do.